Shipping and Returns
Shipments are expected to arrive within 7-10 business days from the shipping date. Shipments are fulfilled Monday through Friday during normal business hours (Central Standard Time) excluding major holidays. All orders received after 12pm PST will be fulfilled and shipped on the following business day.
Unfortunately, we do not offer international shipping at this time. We hope to be able to offer international shipping soon so please check back in with us!
We hope you are satisfied with the results of River Moon products. If you are not satisfied, we will refund you the total of your order value (less shipping) upon receipt of your purchase(s). If you would like to make a return, please email us at firstname.lastname@example.org and include your name, address, order number and reason for return. We do not offer complimentary return shipping at this time.
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking. We are not responsible for packages lost in transit without proof of tracking. Packages must be postmarked within 30 days of purchase.